Your account and secure access

Manage your profile, sign-in methods and recovery.

Profile & Account

Open Profile & Account from the web workspace or the mobile More menu. Review your name, email/mobile details, memberships and available usage. Existing passwords are never displayed or returned by the service.

Email and mobile access

Email sign-in, verification and email recovery remain available. Members without email can use the administrator-provisioned mobile-number-and-password path when enabled for their business. A phone number used as a login identifier is not a claim that SMS ownership verification has occurred.

Administrator-assisted setup and recovery

Ask an authorised business administrator for a setup/reset code if you cannot use email recovery. The code is tied to the intended account, expires, is single-use and has an attempt limit. Share it directly with the intended member; do not put it in public conversations. The member chooses their own new password. MAY does not send an SMS OTP for this flow.

Biometric access on mobile

After a successful initial sign-in, supported iOS and Android devices can offer biometric access. The operating system checks the biometric; MAY does not receive fingerprint or face templates. Device changes, changed biometric enrolment, revoked sessions and expired credentials can require ordinary sign-in again.

Protect and recover your session

Use a unique password, keep the device protected and sign out on shared devices. Contact the business administrator promptly for lost-device or unauthorised-access concerns. Reset codes and recovery permissions do not grant access outside the account’s authorised workspaces.