WhatsApp Business integration

Connect the business-owned WhatsApp account using the supported deployment configuration.

Prerequisites

You need an authorised Meta business/WhatsApp setup, a supported phone-number configuration and the provider permissions applicable to your account. MAY connector access and Meta messaging fees are separate.

Configure

1. Review the supported WhatsApp configuration in Business Admin → Integrations.
2. Provide the required account/phone identifiers and authorised credentials through the protected setup.
3. Configure the provider callback and signing/verification settings for the intended environment.
4. Validate the connection before enabling real customer conversations.

Test the complete path

Send a permitted test message and verify the inbound event, customer/conversation association, approved AI answer and outbound delivery status. Verify the intended account rather than relying only on a successful webhook challenge.

Provider rules and limits

Meta determines supported templates, conversation windows, consent requirements, permissions and delivery limits. A connected channel does not make every outbound message permitted. Use the current provider account settings and approved templates for your use case.

Troubleshooting

Check the correct business account and phone identifier, credential validity, webhook signature, subscription and delivery error. Keep access tokens and signing secrets out of browser code, public documentation and screenshots.